{"id":3,"date":"2019-08-14T06:54:54","date_gmt":"2019-08-14T06:54:54","guid":{"rendered":"https:\/\/cadencemedia.net.au\/centralneuro\/?page_id=3"},"modified":"2021-08-18T07:06:19","modified_gmt":"2021-08-17T21:06:19","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/centralneurosurgery.com.au\/drkirstyhamilton\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\r\n<h3 class=\"wp-block-heading\">Introduction<\/h3>\r\n<p>Central Neurosurgery is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (\u2018the Privacy Act\u2019).\u00a0 Our policy is to inform you of:<\/p>\r\n<ul>\r\n<li>the kinds of information that we collect and hold, which, as a medical practice, is likely to be \u2018health information\u2019 for the purposes of the Privacy Act;<\/li>\r\n<li>how we collect and hold personal information;<\/li>\r\n<li>the purposes for which we collect, hold, use and disclose personal information;<\/li>\r\n<li>how you may access your personal information and seek the correction of that information;<\/li>\r\n<li>how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;<\/li>\r\n<li>whether we are likely to disclose personal information to overseas recipients;<\/li>\r\n<\/ul>\r\n<h3>What kinds of personal information do we collect?<\/h3>\r\n<p>The type of information we may collect and hold includes:<\/p>\r\n<ul>\r\n<li>Your name, address, date of birth, email and contact details<\/li>\r\n<li>Medicare number, DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice<\/li>\r\n<li>Other health information about you, including:\r\n<ul>\r\n<li>notes of your symptoms or diagnosis and the treatment given to you<\/li>\r\n<li>your specialist reports and test results<\/li>\r\n<li>your appointment and billing details<\/li>\r\n<li>your prescriptions and other pharmaceutical purchases<\/li>\r\n<li>your dental records<\/li>\r\n<li>your genetic information<\/li>\r\n<li>your private health fund details<\/li>\r\n<li>your healthcare identifier<\/li>\r\n<li>any other information about your race, sexuality or religion, when collected by a health service provider.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>How do we collect and hold personal information?<\/h3>\r\n<p>We will generally collect personal information:<\/p>\r\n<ul>\r\n<li>from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, registration form or online form<\/li>\r\n<li>from a person responsible for you<\/li>\r\n<li>from third parties where the Privacy Act or other law allows it &#8211; this may include, but is not limited to: \u00a0other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system [1], electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme<\/li>\r\n<\/ul>\r\n<h3>Why do we collect, hold, use and disclose personal information?<\/h3>\r\n<p>In general, we collect, hold, use and disclose your personal information for the following purposes:<\/p>\r\n<ul>\r\n<li>to provide health services to you<\/li>\r\n<li>to communicate with you in relation to the health service being provided to you<\/li>\r\n<li>to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.<\/li>\r\n<li>to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems<\/li>\r\n<li>for consultations with other doctors and allied health professional involved in your healthcare;<\/li>\r\n<li>to obtain, analyse and discuss test results from diagnostic and pathology laboratories<\/li>\r\n<li>\u00a0for identification and insurance claiming<\/li>\r\n<li>If you have a My Health Record, we may upload your personal information to, and download your personal information from, the My Health Record system.<\/li>\r\n<li>To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran&#8217;s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary.<\/li>\r\n<\/ul>\r\n<h3>How can you access and correct your personal information?<\/h3>\r\n<p>You have a right to seek access to, and correction of the personal information which we hold about you.\u00a0For details on how to access and correct your health record, please contact our practice as noted below under \u2018Contact Details\u2019.<\/p>\r\n<h3>How do we hold your personal information?<\/h3>\r\n<p>Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:<\/p>\r\n<ul>\r\n<li>Password protected databases<\/li>\r\n<li>Our staff sign confidentiality agreements<\/li>\r\n<li>Our practice has document retention and destruction policies<\/li>\r\n<\/ul>\r\n<h3>Privacy related questions and complaints<\/h3>\r\n<p>If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to our office (see below for details). \u00a0We will normally respond to your request within 30 days.<\/p>\r\n<p>If you are dissatisfied with our response, you may refer the matter to the OAIC:<\/p>\r\n<h6>\u00a0 \u00a0 Phone: 1300 363 992<\/h6>\r\n<h6>\u00a0 \u00a0 Email: enquiries@oaic.gov.au<\/h6>\r\n<h6>\u00a0 \u00a0 Fax: +61 2 9284 9666<\/h6>\r\n<h6>\u00a0 \u00a0 Post: GPO Box 5218,\u00a0Sydney NSW 2001<\/h6>\r\n<h6>\u00a0\u00a0<\/h6>\r\n<h3>Anonymity and pseudonyms<strong>\u00a0<\/strong><\/h3>\r\n<p>The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.<\/p>\r\n<h3>Overseas disclosure<\/h3>\r\n<p>We may disclose your personal information to the following overseas recipients:<\/p>\r\n<ul>\r\n<li>any practice or individual who assists us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider)<\/li>\r\n<li>overseas transcription services of clinical letters and reports<\/li>\r\n<li>overseas based cloud storage<\/li>\r\n<li>anyone else to whom you authorise us to disclose it<\/li>\r\n<\/ul>\r\n<h3>Updates to this policy<\/h3>\r\n<p>This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice&#8217;s website.<\/p>\r\n<h3>Privacy and websites<\/h3>\r\n<p><strong>When you visit our website<\/strong><br \/>When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.<\/p>\r\n<p><br \/><strong>Log Files<\/strong><br \/>This website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services&#8217; analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring\/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users&#8217; movement on the website, and gathering demographic information.<\/p>\r\n<p><br \/><strong>Cookies<\/strong><br \/>We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.<\/p>\r\n<h3>Contact details for privacy-related issues<\/h3>\r\n<p>If you have any questions about privacy-related issues, please contact our office:<\/p>\r\n<h6>\u00a0 \u00a0 Contact: The Practice Manager<\/h6>\r\n<h6>\u00a0 \u00a0 Phone: 1300 174 497<\/h6>\r\n<h6>\u00a0 \u00a0 Email: office@centralneurosurgery.com.au<\/h6>\r\n<h6>\u00a0 \u00a0 Fax: +61 2 8580 4867<\/h6>\r\n<h6>\u00a0 \u00a0 Post: Suite 1404, St Vincent\u2019s Private Hospital,<\/h6>\r\n<h6>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0406 Victoria Street, Darlinghurst NSW 2010\u00a0<\/h6>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/myhealthrecord.gov.au\/internet\/mhr\/publishing.nsf\/content\/home\" target=\"_blank\" rel=\"noopener noreferrer\">[1] See: https:\/\/myhealthrecord.gov.au\/internet\/mhr\/publishing.nsf\/content\/home<\/a><\/span><\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Introduction Central Neurosurgery is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (\u2018the Privacy Act\u2019).\u00a0 Our policy is to inform you of: the kinds of information that we collect and hold, which, as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dr Kirsty Hamilton | Privacy Policy<\/title>\n<meta name=\"description\" content=\"Central Neurosurgery is committed to best practice in relation to the management of information we collect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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